Important information

PLEASE MAKE SURE TO READ PRIOR TO BOOKING

WHAT TO EXPECT

SELECT YOUR DATES AND INDICATE THE NUMBER OF ADULTS (16 YEARS OF AGE AND OLDER) TO VIEW AVAILABLE OPTIONS. WE OVERSEE MORE THAN 80 INCREDIBLE CONDOS LOCATED IN THE GRAND, PROVIDING YOU WITH A WIDE SELECTION TO EXPLORE, SO TAKE YOUR TIME! ONCE YOU’VE IDENTIFIED YOUR PREFERRED CHOICE, YOU CAN IMMEDIATELY BOOK—IT’S THAT SIMPLE! SHOULD YOU HAVE ANY QUESTIONS, FEEL FREE TO REACH OUT; WE’RE HERE TO HELP.

REGISTRATION & ACCESS AT THE GRAND

ALL ADULTS (16 YEARS OF AGE AND OLDER) MUST SUBMIT IDS BEFORE ARRIVAL DAY, ATTACHED TO THE MESSAGE THREAD AFTER CONFIRMING THE BOOKING. THIS COMPLIES WITH BUILDING RULES, AS REQUIRED BY MANAGEMENT FOR INCLUSION IN THE FRONT DESK SYSTEM. ACCEPTABLE FORMS OF IDENTIFICATION INCLUDE A DRIVER’S LICENSE, PASSPORT, OR GOVERNMENT-ISSUED ID. IF NOT ACCOMPANIED BY FAMILY (ADULTS), THERE MUST BE AT LEAST ONE GUEST CHECKING IN AND STAYING WHO IS 21 YEARS OLD.

AT CHECK-IN, ALL GUESTS WILL BE REQUIRED TO UNDERGO A HAND SCAN FOR ACCESS THROUGHOUT THE BUILDING. THIS PROCEDURE IS MANDATORY AND CANNOT BE BYPASSED, AS IT GRANTS ALL ADULT GUESTS PERMISSION TO PASS THROUGH THE SECURITY FRONT DESK, USE THE ELEVATORS TO REACH THEIR FLOOR, ENTER THE BUILDING FROM THE POOL, AND ACCESS THE GYM. THE HAND SCAN DATA WILL AUTOMATICALLY BE DELETED FROM THE SYSTEM AT 11 AM ON THE CHECK-OUT DAY. ALL GUESTS SHOULD CHECK IN EITHER AT THE FRONT DESK OF THE DOUBLETREE GRAND HOTEL OR AT THE BLUEWATER CHECK-IN ROOM ON RG LEVEL

UPON CHECK-IN, YOU MAY BE REQUESTED TO PROVIDE THE CREDIT CARD USED FOR BOOKING. THIS CARD MUST MATCH THE NAME ON THE RESERVATION AND THE GUEST STAYING IN THE CONDO. FURTHERMORE, UPON ARRIVAL, YOU MAY BE ASKED TO SIGN A FORM THAT ACKNOWLEDGES YOUR AGREEMENT TO THE CHARGES MADE DURING BOOKING AND CONFIRMS THAT YOU WILL NOT DISPUTE THEM AFTER YOUR STAY.

PARKING

WE ARE CENTRALLY LOCATED IN EDGEWATER, DOWNTOWN MIAMI, ON BISCAYNE BAY, AND LESS THAN 10 MINUTES AWAY FROM WYNWOOD, MIDTOWN, BRICKELL, DESIGN DISTRICT, AND SOUTH MIAMI BEACH. UBER/LYFT SERVE AS CONVENIENT TRANSPORTATION OPTIONS IN MIAMI. FURTHERMORE, YOU CAN EFFORTLESSLY UTILIZE FREE PUBLIC TRANSPORTATION, INCLUDING THE TROLLEY BUS AND MIAMI METRO MOVER, WHICH ARE ONLY 1/2 BLOCK AWAY..

VALET IS THE ONLY OPTION FOR PARKING IF YOU SHOULD ARRIVE WITH A CAR. UNLIMITED IN/OUT PRIVILEGES. THERE ARE TWO OPTIONS FOR PAYMENT:

1. WE ARE ABLE TO OFFER A DISCOUNTED RATE OF $42.00 DAILY PER CAR, PAID VIA INVOICE ANYTIME PRIOR TO ARRIVAL DAY. PLEASE MAKE SURE TO REQUEST THIS PRIOR TO ARRIVAL DAY.
2. PAY THE GRAND VALET DIRECTLY $48.00 DAILY PER CAR AT ARRIVAL.
3. WE ARE ABLE TO OFFER A DISCOUNT FOR EXTENDED STAYS OF 10+ NIGHTS OR MONTH STAYS AT A FLAT RATE OF $420.00 PER CAR. WE WOULD SEND YOU AN INVOICE WITH LINK TO PAY PRIOR TO ARRIVAL DAY.

PLEASE BE AWARE THAT THE VALET GARAGE HAS A HEIGHT RESTRICTION OF 6’6″, SUITABLE FOR MOST LARGE SUVS BUT NOT TRUCKS OR VANS. IF YOUR VEHICLE EXCEEDS THIS HEIGHT, THE ONLY ALTERNATIVE IN CLOSE PROXIMITY IS LIMITED METERED STREET PARKING. SLINGSHOTS, MOTORCYCLES, AND SCOOTERS/MOPEDS CANNOT BE PARKED BY VALET

THERE IS NO ELECTRIC CHARGING STATIONS AVAILABLE IN THE VALET AREA.

THE GRAND RETAIL LOBBY HOUSES AN ENTERPRISE RENTAL CAR COMPANY FOR YOUR CONVENIENCE.

THE GRAND

• YOU HAVE FULL ACCESS TO THE GRAND POOL AND JACUZZIS LOCATED ON THE 10 FLOOR OPEN 6:30AM TO 7:00PM
• YOU HAVE FULL ACCESS THE GRAND GYM AND HEALTH CLUB, WITH DRY SAUNA LOCATED ON RG LEVEL OPEN 6AM TO 9AM

THE GRAND LOBBY HAS EVERYTHING ONE COULD NEED FOR THEIR STAY!

GUESTS HAVE AN ARRAY OF DINING OPTIONS TO INDULGE IN, RANGING FROM AUTHENTIC ITALIAN CUISINE AT PRIMO’S TO DELICIOUS PANINIS AND PASTRIES AT 8 1/2 CAFFEE & BOTTEGA. ADDITIONALLY, THERE ARE TASTY DELI OPTIONS AT LE’ FAUBERGS, THE RENOWNED ACAI BOWLS AT MIDORI FRESH, A STARBUCKS OUTLET, AND MORE. FOR A BLEND OF CLASSIC MIAMI AND HOLLYWOOD AMBIENCE, GUESTS CAN EXPLORE THE HIDDEN GEM CASABLANCA ON THE BAY, LOCATED ON THE 2ND FLOOR OF THE LOBBY, OVERLOOKING THE VENETIAN MARINA. WITH SUCH DIVERSE CHOICES, GUESTS ARE SURE TO FIND PLENTY TO SATISFY THEIR PALATES RIGHT WITHIN THE GRAND.

THE GRAND LOBBY OFFERS A VARIETY OF SHOPPING AND SERVICE OPTIONS, CREATING A VERITABLE CITY WITHIN THE BUILDING. NOTABLE ESTABLISHMENTS INCLUDE BAYSHORE DESIGN CENTER, FEATURING LUXURIOUS ITALIAN SILK ITEMS AND EXQUISITE JEWELRY, ALONG WITH SERVICES SUCH AS DRY CLEANING AND ALTERATIONS, PARCEL PACKAGING, A PHARMACY, BAMBOO SPA PROVIDING MASSAGES, FACIALS, NAIL, AND HAIR SERVICES, A CONVENIENCE STORE KNOWN AS THE GRAND TRADING POST, AND MANY MORE..

PACKAGES

WE APOLOGIZE, BUT OUR BUILDING POLICY DOES NOT PERMIT NIGHTLY GUESTS TO RECEIVE PACKAGES DIRECTLY. DUE TO THE LARGE NUMBER OF CONDOS, PACKAGES ARE DELIVERED TO A CENTRAL MAILROOM AND SCANNED BY ATTENDANTS, LEADING TO DELAYS OF UP TO 24-48 HOURS BEFORE RELEASE. IT’S IMPORTANT TO NOTE THAT THE PACKAGE ROOM IS CLOSED ON WEEKENDS. THERE IS AN AMAZON LOCKER HUB LOCATED AT THE MARRIOTT NEXT DOOR, JUST THROUGH OUR RETAIL LOBBY IN WHICH WE ARE HAPPY TO SHARE INFO ON HOW TO RECEIVE AMAZON PACKAGES THERE IF NEEDED.

MONTHLY (28+ DAY STAYS)

THE FOLLOWING ONLY APPLIES TO GUESTS WHO ARE STAYING FOR 28+ NIGHTS

• $50 PER ADULT BACKGROUND CHECK / APPROVAL MGMT FEE (INVOICE SENT TO PAY ONLINE AFTER BOOKING)
• 24/48 HOURS BUSINESS DAY APPROVAL PROCESS
• EMAILS FOR EACH ADULT
• DRIVERS LICENSES FOR US CITIZENS, PASSPORTS FOR INTERNATIONAL GUESTS
• EACH ADULT WILL RECEIVE VIA DOCUSIGN THE BUILDING ADDENDUM AND BACKGROUND CHECK FORM TO FILL OUT WHICH WILL REQUIRE A SOCIAL SECURITY NUMBER FOR US CITIZENS. THIS WOULD BE MANDATORY TO PROVIDE FOR APPROVAL.
• NO PRIOR ARRESTS

SECURITY DEPOSITS

ON THE DAY OF ARRIVAL, A $250.00 HOLD WILL BE PLACED ON THE PAYMENT METHOD USED FOR BOOKING. THIS HOLD WILL AUTOMATICALLY BE RELEASED WITHIN 2 DAYS AFTER CHECKING OUT, PROVIDED THAT NO DAMAGES OR LOSSES ARE REPORTED. PLEASE BE AWARE THAT THIS HOLD IS NOT A CHARGE; INSTEAD, IT WILL DISAPPEAR 2 DAYS AFTER CHECKOUT.

BUILDING RULES

VISITORS

REGISTERED GUESTS ARE NOT PERMITTED TO HAVE VISITORS UP TO THEIR CONDOS FOR ANY DURATION; VISITORS ARE STRICTLY PROHIBITED. THIS RULE IS SET BY THE BUILDING ASSOCIATION/MANAGEMENT AND CANNOT BE ALTERED. HOWEVER, IF YOU HAVE A PRIVATE CHEF, MAKEUP/HAIR STYLIST, MASSAGE THERAPIST, NURSE, ETC., THAT IS ACCEPTABLE. PLEASE PROVIDE THEIR NAME AND DATE/TIME OF ARRIVAL SO THAT WE CAN NOTIFY THE FRONT DESK TO FACILITATE THEIR ACCESS.

VISITORS FOR MONTHLY RENTALS

FOR MONTHLY RENTALS, VISITORS ARE PERMITTED BUT SHOULD BE KEPT TO A MINIMUM AT ALL TIMES. ANY VISITOR MUST CHECK IN AT THE CONCIERGE DESK AND PROVIDE THEIR ID ALONG WITH THE CONDO NUMBER TO GAIN ACCESS TO THE CONDO.

MAX OCCUPANCY

THE MAXIMUM ADULT OCCUPANCY FOR EACH PROPERTY IS CLEARLY INDICATED IN EACH LISTING. WE CANNOT ALTER THE MAXIMUM OCCUPANCY LIMIT SET BY THE CITY AND THE GRAND CONDOMINIUMS’ BUILDING ASSOCIATION/MANAGEMENT. KINDLY ENSURE THAT YOU ACCOUNT FOR ALL ADULTS WHEN MAKING RESERVATIONS FOR ANY OF OUR CONDOS.

BUILDING MANAGEMENT CONSIDERS GUESTS AGED 16 YEARS AND OLDER AS ADULTS. UPON CHECK-IN, GUESTS WHO ARE 16 YEARS OF AGE AND OLDER WILL BE REGARDED AS ADULTS. HOWEVER, CHILDREN AGED 15 YEARS AND UNDER ARE CONSIDERED CHILDREN AT THE GRAND AND ARE NOT INCLUDED IN THE COUNT OF GUESTS WHEN SEARCHING FOR CONDOS ON OUR WEBSITE. PLEASE PROVIDE US WITH THE NAMES AND AGES OF THE CHILDREN BEFORE ARRIVAL.

CHECK-IN REQUIRES AT LEAST ONE GUEST WHO IS 21 YEARS OF AGE OR OLDER.

ALTERCATIONS WITH SECURITY/STAFF

ENGAGING IN ANY ALTERCATION WITH BUILDING SECURITY OR STAFF WILL LEAD TO INSTANT EVICTION. IN THE EVENT THAT SUCH A SITUATION ARISES—ALTHOUGH WE HOPE IT DOES NOT—THERE WILL BE NO REFUND, AND ANY DEPOSIT WILL BE FORFEITED, POTENTIALLY SPOILING YOUR VACATION. PLEASE ENSURE TO RESPECT THE NEIGHBORS, RESIDENTS, AND FELLOW GUESTS WHILE INSIDE THE CONDO AND COMMON AREAS.

PERSONAL BELONGINGS LEFT BEHIND

WE DISCLAIM RESPONSIBILITY FOR ANY PERSONAL BELONGINGS LEFT IN THE PROPERTY AFTER CHECKOUT. IF YOU DISCOVER THAT YOU HAVE LEFT SOMETHING BEHIND, WE ARE WILLING TO ASSIST IN MAILING IT BACK TO YOU AT YOUR EXPENSE. GIVEN THE COMMON OCCURRENCE OF LEAVING ITEMS BEHIND, PLEASE TAKE A MOMENT TO CAREFULLY CHECK AROUND BEFORE CHECKING OUT. NOTIFY US PROMPTLY IF YOU REALIZE SOMETHING HAS BEEN LEFT BEHIND SO THAT WE CAN ALERT OUR CLEANING STAFF AND RETRIEVE IT IF FOUND.

SMOKING

SMOKING OF ANY KIND IS STRICTLY PROHIBITED INSIDE THE CONDOS AND COMMON AREAS WITHIN THE BUILDING. DETECTION OF SMOKING MAY RESULT IN EVICTION AND THE FORFEITURE OF YOUR DEPOSIT. SMOKING IS PERMITTED ON BALCONIES ONLY IF ALL SLIDING GLASS DOORS ARE CLOSED. THE ODOR OF SMOKE CAN BE EXTREMELY CHALLENGING TO ELIMINATE, AND WE WOULD PREFER NOT TO WITHHOLD YOUR DEPOSIT FOR PROFESSIONAL FURNITURE CLEANING. AS MANY OF OUR CONDOS ARE RESERVED ON A DAILY BASIS, WE KINDLY REQUEST THAT YOU SHOW CONSIDERATION FOR THE NEXT GROUP ARRIVING.

AMENITIES

BLUEWATER REALTY MIAMI LLC WILL NOT ASSUME RESPONSIBILITY FOR THE CLOSURE OF ANY AMENITIES DURING YOUR STAY. REFUNDS CANNOT BE FACILITATED IN SUCH INSTANCES. UNFORESEEN CIRCUMSTANCES, SUCH AS REPAIRS TO THE POOL, JACUZZI, AND GYM, MAY OCCUR. WHILE THESE SITUATIONS ARE INFREQUENT, THEY ARE BEYOND OUR CONTROL.

PETS

NO PETS ARE ALLOWED UNDER ANY CIRCUMSTANCES. THIS RULE CANNOT BE ALTERED. WHILE WE HAVE A DEEP AFFECTION FOR ANIMALS, ADHERENCE TO THE BUILDING REGULATIONS REGARDING NIGHTLY/MONTHLY RENTALS IS IMPERATIVE. IF YOU HAVE A REGISTERED SERVICE DOG, IT IS PERMITTED. KINDLY INFORM US DURING THE BOOKING PROCESS, AS DOCUMENTATION WILL BE REQUIRED FOR BUILDING APPROVAL BEFORE ARRIVAL.

CANCELLATION POLICY

• 14 DAYS OR MORE PRIOR: FRON CANCELLATIONS MADE 14 DAYS OR MORE PRIOR TO THE CHECK-IN DATE, A 50% REFUND OF THE AMOUNT PAID THUS FAR WILL BE ISSUED
• WITHIN 14 DAYS: CANCELLATIONS MADE WITHIN 14 DAYS OF THE CHECK-IN DATE WILL RESULT IN FORFEITURE OF THE FULL BOOKING AMOUNT.
• REFUND PROCESSING: REFUNDS, WHEN APPLICABLE, WILL BE PROCESSED WITHIN 2 BUSINESS DAYS AFTER THE CANCELLATION DATE OR APPROVAL. PLEASE BE AWARE THAT PROCESSING TIMES MAY VARY BASED ON YOUR PAYMENT METHOD AND FINANCIAL INSTITUTION.
• FLIGHT CANCELLATIONS AND WEATHER: NO REFUNDS WILL BE PROVIDED FOR FLIGHT CANCELLATIONS OR WEATHER-RELATED ISSUES. WE RECOMMEND ALL GUESTS PURCHASE COMPREHENSIVE TRAVEL INSURANCE TO PROTECT AGAINST UNFORESEEN EVENTS, CANCELLATIONS, AND EMERGENCIES. BLUEWATER REALTY MIAMI LLC IS NOT LIABLE FOR ANY LOSS, DAMAGES, OR EXPENSES RESULTING FROM THE FAILURE TO OBTAIN TRAVEL INSURANCE. BLUEWATER REALTY MIAMI LLC CANNOT BE ASKED TO INTERVENE OR ACT AS AN INSURANCE PROVIDER.

DATE CHANGE POLICY

APPROVAL AND AVAILABILITY: REQUESTS TO CHANGE RESERVATION DATES ARE SUBJECT TO APPROVAL BY BLUEWATER REALTY MIAMI LLC AND DEPEND ON AVAILABILITY.

ADDITIONAL FEES: DATE CHANGES MADE WITHIN 14 DAYS OF THE ORIGINAL CHECK-IN DATE MAY BE SUBJECT TO ADDITIONAL FEES BASED ON PRICING OF NEW DATES.

REFUND POLICY: NO REFUNDS WILL BE ISSUED IF THE NEW DATES ARE NOT ADHERED TO.

SINGLE DATE CHANGE: BLUEWATER REALTY MIAMI LLC CAN ONLY ACCOMMODATE ONE CHANGE OF DATES.

TRAVEL INSURANCE

WE HIGHLY ADVISE ALL GUESTS TO ACQUIRE COMPREHENSIVE TRAVEL INSURANCE TO SAFEGUARD AGAINST UNEXPECTED EVENTS, CANCELLATIONS, AND EMERGENCIES. BLUEWATER REALTY MIAMI LLC ASSUMES NO RESPONSIBILITY FOR ANY LOSSES, DAMAGES, OR EXPENSES ARISING FROM THE ABSENCE OF TRAVEL INSURANCE, AND CANNOT BE REQUESTED TO INTERVENE OR SERVE AS INSURANCE PROVIDERS.